WL SIPS DOCS

Answer:

Step 1: ask for your password to be resent via the interface

Whatever the interface:

• Click on the “Have you forgotten your password?” link.
• Enter your username and e-mail and click on ‘Confirm’. An e-mail will be sent with a temporary password.

As with your first login session, you will need to change your password immediately.

Step 2: contact your administrator or the hotline

If you have not received any temporary password by e-mail as descibed in step 1:

• Check your junk mail folder.
• If you do not have any e-mail in your junk mail folder, depending on your profile, you will need to either contact your webshop administator or the hotline and request a password reset.

Note: if you want your password to be sent to an e-mail address different from the one you entered when you created your account, you must contact the hotline by e-mail.

As with your first login session, you will need to change your password immediately.

Answer:

Depending on your profile (user or administrator), you must contact your webshop administrator or the hotline:

For Sips Office Extranet, the procedure for the administrator to unlock a user password is described in the Sips Office Extranet documentation, in the “How to unlock a user” section.

On MEX, your password must include:

• 10 to 20 characters
• at least 1 uppercase
• at least 1 lowercase
• at least 1 special character
• at least 1 number

On Sips Office Extranet, your password must include at least:

• 8 characters
• 1 uppercase
• 1 lowercase
• 1 special character