Reports
How often the reports are sent?
The frequency with which the reports are sent varies depending on the report:
| Report | possible frequency | shipping hour |
|---|---|---|
| Transactions reports | Once a day or once a week | from 00:30 a.m. to 4:00 a.m. (CET) |
| Operations reports | Once a day or once a week | from 00:30 a.m. to 4:00 a.m. (CET) |
| Reconciliations reports | Once a day | from 10:30 a.m. to noon (CET) |
| Chargebacks reports | Once a day | from 10:30 a.m. to noon (CET) |
| Expired cards reports | Once a month | from 8:30 a.m. to 10:00 a.m. (CET) |
How often the reports are sent?
The reports can be sent by email or FTP.
By email
The reports are sent to the email adress you have provided during your webshop registration.
To change this adress, contact the support by email.
By FTP
This delivery method is proposed when the reports volume prevents it easy receipts.
To receive to reports by FTP, contact the support by email. The Support will give you a form to field.
How to compare your sales and your receipts?
Sips provides two reports allowing you to compare your sales with your receipts:
- The reconciliations report allows you to compare Sips transactions and payments processed by your bank
- The chargebacks report allows you to compare Sips transactions and unpaid transactions processed by your bank
Note: some means of payment are not available in the reports. To know if a mean of payment is available, please refer to the documentation related to this mean of payment.
In order for these reports to be comprehensive, you must first contact your bank to request the activation of these features.
